If you don’t receive your package 5 business days after paying for your order, contact us. Please take in to consideration that cut off time is 12:00pm PDT. If your order is paid for after this time it will be considered the next day. You may be eligible for a full reimbursement of the cost of the items on the order, and you can simply place the order again. Please note that a trace / investigation must be initiated before refunds are processed.
Please enter your address VERY CAREFULLY. If your address is incorrect, we may be unable to recover it, will be considered lost and will not be eligible for reimbursement or replacement.
Please note, we are not liable for mistakes caused by Canada Post such has your package being delivered to the wrong address.